Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. Check the wireless settings to make sure the signal is turned on. Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection.Ĭheck the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button, make sure the light is on. Troubleshoot issues if the HP Smart app fails to download from your app store. Sometimes the printer status might display Offline when it is actually ready. Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it inĪ ready state. Gratis Scarica nellapp dello Store Descrizione Stampa, scansiona e condividi i file utilizzando HP Smart con la stampante HP. Or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it. Try opening a website to see if the internet connection is working properly. I have tried restarting the computer and logging out of the Microsoft store but every time I restart and go to the store it says the HP App is starting download. Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if Download the HP Smart app from 123.hp.com (Android, Apple iOS), HP Smart - Microsoft Store (Windows, in English), or HP Smart - Mac App Store (macOS, in English). HP Smart app will not download I need to get the HP Smart app to run my new printer but it will not download, it says starting download but nothing else is happening.
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